Legal Ombudsman starts work
The Legal Ombudsman began dealing with complaints about lawyers on 6 October 2010, replacing the Legal Complaints Service.
Latitude Law does all it can to resolve complaints about its service and fees amicably and efficiently. If you remain dissatisfied with the level of service we have provided, you may contact the Ombudsman. You must contact the Ombudsman within 6 months of your last contact with us. Their details are as follows:
Legal Ombudsman
PO Box 15870
Birmingham
B30 9EB
0300 555 1777 or 0044 121 245 3050 from overseas
enquiries@legalombudsman.org.uk
In accordance with changes to the Solicitors Code of Conduct, Latitude Law reminds its clients that, if you are dissatisfied with our service, you should complain in the first instance to Gary McIndoe. He will provide you with the firm's complaints procedure, which explains the time each stage of our complaints procedure will take. Clients are also reminded that complaints may involve issues over our fees, which may be resolved either internally, by the Ombudsman, or by the courts through the assessment process contained in Part III Solicitors Act 1974.